FAQ
Questions? Answered.
Everything HVAC owners ask before turning their phones over to Bella. Straight answers, including what she won't do.
Can't find it? Call us and ask Bella herself.
How it sounds and works
Does she sound robotic?
No. Natural voice, contractions, real pacing. Most callers never notice, and if someone asks, she's honest about being the AI assistant.
Can Dial72 really book jobs?
Yes. Bella books directly into your calendar while the caller is still on the line: slot confirmed, details captured, confirmation text sent. No callbacks, no phone tag.
Can she tell a real emergency from an impatient customer?
Yes. She triages by your rules: no-heat/no-cool in extreme weather, vulnerable people, or medical equipment escalate to your on-call tech; everything else books a slot.
Can callers reach a human?
Instant transfer to you or your on-call tech, with the full call context passed along so nobody repeats themselves.
What won't she do?
She won't diagnose over the phone, quote repair prices, or pretend to be a technician. She takes the details and leaves the expert calls to you.
Setup and your number
Do I keep my number?
Yes. Simple call forwarding. Keep your number and your current phone system.
How fast is setup?
Most shops are live in a couple of days: we load your services, service area, and triage rules, you forward your number, done.
Does it work with my scheduling software?
Yes. Housecall Pro and Jobber on Growth, ServiceTitan on Pro, plus plain calendar sync on every plan.
What if I only want her after hours?
That works. Forward your line only nights and weekends and keep answering days yourself.
Coverage
What happens after hours?
That's the whole point. She never sleeps. Nights, weekends, holidays, all answered the same way.
What if two calls come in at once?
Nobody gets voicemail. Simultaneous calls are answered in parallel; unlimited on Pro.
What does she text the caller?
A confirmation with the appointment time and a summary you also get, seconds after the call ends.
Pricing and terms
Are there setup fees?
No. Your plan price is the whole price. Setup, onboarding, and call-flow tuning are included.
Are there per-minute charges?
No. Flat monthly rate. A busy January with a hundred no-heat calls costs the same as a quiet October.
What counts toward plan limits?
Nothing you have to watch. Plans differ by features (memory, texting, integrations), not by call caps. Bella answers every call on every plan.
Can I cancel anytime?
Yes. Month-to-month, no contract. Cancel from your dashboard or with one email, and your number forwarding switches back the same day.
Don't take our word for it. Grill her yourself.
The fastest way through this page is a two-minute call. Ask Bella the hard questions: fake an emergency, talk over her, ask for a price and see her hand it back to a human. That call is the demo.
