Never miss another no-heat or no-cool call again.
Every missed call becomes someone else's new customer. Dial 72 answers 24/7, books the job on the spot, and wins you the after-hours emergencies other shops sleep through.
Example: a live call from Sarah Johnson comes in reporting no heat, with the indoor temperature at 58 degrees. Dial 72 captures her phone number and address, identifies the furnace as the system, and books an appointment for later that day.
<1 Second
Average answering speed
62%
Of HVAC calls come after hours
24/7
Live coverage, every day
85%
Of missed callers never call back
THE PROBLEM
HVAC emergencies don't wait.
When a call goes unanswered, the caller dials the next shop on Google. Dial 72 makes sure you're the one who answers.
It's 95° outside.
They need cooling now.
When it's this hot, customers call multiple companies. The first one to answer gets the job.
It's 20° outside.
They need heat now.
When it's this cold, customers call multiple companies. The first one to answer gets the job.
Dial 72 makes sure the next number is still yours.
2:14 AM · Saturday · Bella on the line
The no-heat call doesn't wait for morning.
While you sleep, Bella answers, triages, books, and texts you the whole story. You wake up to a booked emergency, the highest-value job on your board, from a brand-new customer who would have called your competitor next.
New booking. URGENT: furnace no-start, 58°F indoor and falling, children in the home. 41 Birch Ln. First slot 7:00 AM booked. On-call tech paged.
Dial 72 vs. the other options.
The shop that answers first wins the customer. Here's how the options stack up.
| Feature | Dial 72 | Voicemail | Generic Answering Service | Missed Calls |
|---|---|---|---|---|
Answers in under 1 second | Yes | No | No | No |
HVAC knowledge | Yes | No | No | No |
Books appointments | Yes | No | No | No |
Handles emergencies | Yes | No | No | No |
Sends text follow-ups | Yes | No | No | No |
Remembers customers | Yes | No | No | Not applicable |
Predictable pricing | Yes | Yes | No | No |
Smart call triage.
Real results.
Dial 72 identifies emergencies, asks the right questions, books the job, and alerts your team with everything they need.
Call summary, Emergency. Intent: No Heat. Priority: Emergency. Indoor Temp: 58 degrees Fahrenheit. Vulnerable Resident: Yes. System Type: Gas Furnace. Address: 123 Maple St. Phoenixville, PA. Appointment: Today at 2:00 PM. Technician Notified: Jake Smith. Customer Text Sent: 2:01 PM.
- Understands the problem
- Determines urgency
- Qualifies the lead
- Books the appointment
- Captures all job details
- Alerts the right technician
WHAT SHE HANDLES
Everything you need. Handled 24/7.
Answers 24/7
Every call. Every time. Day or night.
Qualifies leads
Asks the right questions to understand the job.
Books appointments
Gets it on the calendar while they're on the line.
Handles overflow
Never busy. Never send to voicemail.
Sends text follow-ups
Instant confirmations reduce no-shows.
Captures job details
Everything your techs need to know.
Routes emergencies
Urgent calls get immediate attention.
Remembers customers
Recognizes returning customers instantly.
How Dial 72 works
From the first ring to the booked job.
We answer
Dial 72 picks up immediately. No rings, no voicemails, ever.
We handle it
Our AI qualifies, prioritizes and books the job while gathering all the details.
You get notified
You and your team receive the call summary, job details and appointment, instantly.
FROM HVAC PEOPLE, TO HVAC PEOPLE
Nobody had to explain this trade to us.
The team behind Dial 72 includes people who've worked in and run HVAC shops. That's where Bella's rules come from: triage the emergency, flag the replacement lead, and never quote a price over the phone.
Read our story →
What do missed calls cost you?
Slide to how many after-hours or overflow calls you miss in a busy week. The estimate uses the same averages cited above: $180 for a routine call, $900 or more for a true emergency, with roughly one call in five being an emergency.
An estimate, not a promise. Every shop's mix is different.
Formula: weekly misses x 4.3 weeks x blended $324 average (80% routine at $180, 20% emergency at $900).
Hi, our AC stopped cooling, can someone come today?
Booked: today 4:00 PM, AC no-cool. Tech is on the way. See you soon.
A text, seconds after she hangs up.
Customers get instant confirmation with appointment details, what to expect, and how to prepare.
- Instant confirmation
- Fewer no-shows
- Better customer experience
- Clear next steps
Starter
For solo owners who want every call answered.
- 24/7 call answering
- Emergency triage + instant alerts
- Job booking + calendar sync
- Call summaries by text
- Works with your existing number
Growth
For growing shops that want the full memory system.
- Everything in Starter
- Full long-term customer memory
- Two-way texting
- Appointment reminders
- Review requests after jobs
- Housecall Pro / Jobber integration
Pro
For established shops running multiple trucks.
- Everything in Growth
- Unlimited simultaneous calls
- ServiceTitan integration
- Custom call scripts
- Priority support
- Multi-location support
Flat monthly rate. No per-minute billing, no contract, cancel anytime.
Questions owners actually ask.
Does she sound robotic?
No. Natural voice, contractions, real pacing. Most callers never notice, and if someone asks, she's honest about being the AI assistant.
Can callers reach a human?
Instant transfer to you or your on-call tech, with the full call context passed along so nobody repeats themselves.
Do I keep my number?
Yes. Simple call forwarding. Keep your number and your current phone system.
What happens after hours?
That's the whole point. She never sleeps. Nights, weekends, holidays, all answered the same way.
Is there a contract?
No. Month-to-month, cancel anytime.
Can she tell a real emergency from an impatient customer?
Yes. She triages by your rules: no-heat/no-cool in extreme weather, vulnerable people, or medical equipment escalate to your on-call tech; everything else books a slot.
Stop missing calls.
Start winning more jobs.
24/7 coverage. No contract. Keep your number.