HOW IT WORKS
From first ring to back-at-72.
Ember picks up every call, ranks it by how far the house is from 72, captures the equipment details, and drops a clean summary on your phone. Here's exactly what that looks like.
HOW SHE TRIAGES A CALL
She's not taking messages. She's sorting emergencies.
Every call gets ranked by how far the house is from 72 — using your rules, not a generic script.
44° in the living room during a freeze. 95° upstairs in a heat wave. An elderly person, an infant, or medical equipment in the home.
→ Escalated to your on-call tech immediately.
Stuck at 66. Running but struggling.
→ Booked into the first available slot.
Sitting at 72 — but rattling. Tune-up, filter, maintenance.
→ Routine calendar slot.
Flagged as a high-value lead.
→ Priority callback for the owner.
On every call she captures
System type (furnace / heat pump / AC / mini-split) · brand · symptoms · address · callback number. The job arrives pre-qualified.
WHAT LANDS ON YOUR PHONE
A text, seconds after she hangs up.
New booking — URGENT. Maria G., no-cool, 2015 Carrier AC, strange grinding noise before shutoff. 92 Oak St. Elderly parent in the home. Booked today 4:00pm. On-call tech notified.
LIVE IN DAYS
Three steps to a steady 72.
Forward your number
Keep your existing number and phone system. She only picks up the calls you'd otherwise miss.
Tell her your rules
Your service area, hours, on-call schedule, and booking rules.
She starts answering
Live in days, not months.
Works with ServiceTitan, Housecall Pro, Jobber, Google Calendar.
WHAT SHE DOES
Eight things, done every single call.
24/7 instant answering
Every call picked up in under a second, day or night.
Books directly into your calendar
No back-and-forth. The slot is confirmed before she hangs up.
Emergency escalation to your on-call tech
True emergencies get routed immediately, not queued.
Maintenance-plan member recognition & priority scheduling
She knows your members and treats them like it.
Replacement-lead flagging
High-value install inquiries get flagged for the owner.
Bilingual English / Spanish
Every caller gets answered in the language they speak.
Call summary texted after every call
You know what happened before you even check voicemail.
Remembers returning customers and their equipment history
No repeating the make, model, or the last visit.
THE WHOLE STREET SLEEPS AT 72
Dial 72.
Nights, weekends, holidays. Every call answered in under a second — and every house on its way back to 72.